JE
Jason E

1 reviews | Active since Mar 2015

21 Mar 2015, 12:02

Cancelled contract 6 years ago still billing me

I had a planet fitness account with the branch off jan smuts road jhb many years ago, which was cancelled almost immediately all those years ago, within a few weeks. Debit orders continued coming off my account, kept phoning and fighting and getting assured it would stop. Then about 3 or 4 years ago I wrote on here and they stopped debiting my account for a while. Its back again, I keep having to reverse the debit orders etc, and its affected my credit record as I keep having unpaid items (as they debit on any day of the month, sometimes more than once in a month) and this is totally unacceptable. If this does not stop and does not stop immediately I will be going to court, and I will find all the other hundreds (if not more) people and we can create a mass action. I am sick of this. I have phoned on numerous occasions and keep getting told they will investigate and stop etc. No I do not have the old contracts etc any more, this is over 6 or 7 years ago!!! I do not have an active planet fitness membership. I don't have a card and I have only ever used their gym once or twice before cancelling all those years ago.

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Replies (1)
Planet Fitness
Planet Fitness's reply24 Mar 2015, 09:46
Official
Hello jasonelder1,

We thank you for contacting us with regards to your query.

Our records indicate your membership has been cancelled, but the are arrears that have accrued on the membership account. These arrears accumulated while the membership was active. The debits going off are for the arrears of the account.

Should you require clarity or further assistance kindly contact our customer care line.

Yours In Fitness