1 reviews | Active since May 2012
Cancelled account but they just keep on billing
i cancelled my account in April 2014 when I canged my medical plan. I was under the impression that they will stop billing my account as I have also stopped using planet fitness and moved to Virgin active. However the charges were billed to my account every month without my knoweledge. When I went to the gym in January I asked them if I am still paying then I am still a member of the gym. The response was that I owe Planet fitness R3000.00 and if I pay this amount I can again use the gym. These fees were adjusted after I cancelled my medical aid and I did not qualify for the discounted amount anymore. Instead of being called by a consultant to fix this issue, the balance of my monthly fees were charged but not debited and just added to account balance and now I am being threatened by a handover to legal. What type of **** are you guys running, cant you just deliver a service and collect what is due.
We thank you for contacting us with regards to your query.
Please note when you cancel the vitality on your membership, you are only cancelling the discount or subsidy on the membership fee. You will need to contact Planetfitness to terminate as per your membership agreement.
Should you require clarity or further assistance kindly contact our customer care line.
Yours In Fitness
We thank you for contacting us with regards to your query.
Please note when you cancel the vitality on your membership, you are only cancelling the discount or subsidy on the membership fee. You will need to contact Planetfitness to terminate as per your membership agreement.
Should you require clarity or further assistance kindly contact our customer care line.
Yours In Fitness