BV
Bonita V

1 reviews | Active since Dec 2009

29 Sept 2015, 07:58

CANCELLATION UNSUCCESSFUL

HI, I've cancelled my gym contract on the 1 of July 2015 giving 2 months notice. After several attempts my gym contract is still not cancelled as the debit order still goes off my account. I've put a stop order on the debit order, but Planet Fitness change the amount so the payment can go off. PLEASE SORT THIS OUT, AS I'VE REQUESTED 3 TIMES ALL READY. I think it is very unprofessional and to change the amount so the stop order does not pick it up, is *********

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Replies (1)
Planet Fitness
Planet Fitness's reply29 Sept 2015, 08:32
Official
Hello bonitamven,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness