Cancellation request turned into a ***** case

<p>After requesting to cancel my contract on 17 May 2017 I was told to pay a settlement amount within 24-hours. I paid on the same day with no response from Planet Fitness. Then on 1 June 2017 the debit order that should have been cancelled went off on my account. In my attempt to retrieve this money I was told that the payment did not reflect on their side and was asked to present another proof of payment. I had already sent it through on 17 May 2017. I sent the proof of payment. While on the phone with Planet Fitness I have a recorded message where a staff member admitted that the problem was due to the negligence of the staff of Planet Fitness. I sent another email to get the reply that my money cannot be credited back into my account and that the payment was not sent in a 24-hour period, yet I paid within 6 hours. If Planet fitness does not respond to my ultimatum, I will be cancelling the debit order at Standard Bank and block all future payments to any Planet Fitness account as well as make a case of ***** against Planet Fitness for their negligence.</p> <p> </p> <p>Before now the biggest problem I ever received from Planet Fitness as a Steam room that was out of order and enjoyed gyming at their facilities</p>