Cancellation of membership not done!!!

This all stems from a ********** experience with Planet Fitness with regards to an agent capturing my bank details incorrectly when I originally signed up in October 2013. Not to mention the fact that I was unable to use the facility for the entire time. <br> I sent a notification to Planet Fitness that I wanted to cancel my contract in November 2014. I was told that the member club in question (Craighall) would contact me to facilitate the request. I am still waiting for them to confirm that they have received multiple requests to cancel the contract. Planet Fitness insists on continuing to debit my account and *****ing my money since November 2014...<br> <br> I find it ridiculous that this has still not been resolved. Not sure where to go from here?????