Cancellation of membership

I have cancelled my membership on the 01st July 2021. Few days later someone called me confirming that the last debit order will still go ahead on the 25th of July which is I had no issue with that. August, September and October they still went ahead to debit my account an amount of R212,25 = R636,75 although they have confirmed for my account that is closed.

I called Planet Fitness Centurion Gate branch on the 26th October and I spoke to Ansia who took my ID number and cellphone and promised to call but never come back to me. On the 28th October 2021 I called again, I spoke to Simphiwe who gave me this reference number PF***. Until today 12 November nothing, no one called me or confirm anything. I am very annoyed with this company.