Cancellation of contract & reimbur*****t

I emailed the call centre to have both mine and my husband's membership cancelled (5 March 2015). No response received. I called the call centre on 22 April 2015 and spoke to Lungi who acknowledged receipt of my emailed request after I had to email it to him directly and he confirmed that nothing had been done about my original request. He committed to have this resolved and refund processed as long as I sent him proof of account. My husband had to call in to cancel his mbrship and he asked to speak to Lungi as per the instruction given and ended being assisted by Pauline. I forwarded both ref numbers and proof of account to Lungi directly on 7 May 2015. Still no confirmation of mbrship cancellations nor any confirmation of refund. Called back today (29 May 2015) and dealt with Kensley. What a disaster - another call centre agent that needs retraining on how to deal with an extremely unhappy customer!!! Asked to speak to a manager - apparently they are NEVER available - THABO MPHUTI and YOLANDIE CROWLEY do not deal with customers!!! I have since sent a follow up email to Lungi directly again on [Email Removed] and STILL NO RESPONSE.