Cancellation of Contract- ****************

My wife, who was the main member, passed away in August 2018. I subsequently informed planet fitness & received an email from ********** requesting a death certificate in order to cancel the contract. I availed the information on the 24th of August 2018. It's been more than four (4) months later and they are still deducting money from my account. I made contact with Planet Fitness again today. They informed me that they didn't cancel the contract because they couldn't get hold of the main member, namely my deceased wife. Yes you read correctly...they couldn't cancel the contract because they couldn't get hold of my deceased wife. I was requested to submit again her death certificate to ********** . Absolutely ridiculous .