Cancellation of 2 contracts

My husband and I joined Planet Fitness together I cancelled both our contracts on 11/10/2017 I Paid 2 separate amounts on 2 separate given reference numbers: R674.10 on MON_KRU0367Erika Kruger R674.10 on PF ********** 23Douw Kruger

same day - e-mailed to same consultant. Phoned Lungi for both confirmations on the 25/10/2017

They could only see one payment. So i e-mailed again the one they could not see. And I called again on the 26/10/2017 ( and again they got nothing - so I emailed again) On the 30th i phoned again. Again they got nothing. Call Ref to planet fitness Ref: pf ********** on all the calls

I mailed my bank to tell the to stop the debit order of R599

On the 1st of November a Debit order of R599.25 went though my account.

So i reversed it from the banks side today at 2.40pm on the 3rd Of November 2017

Speaking to the bank I believe Planet Fitness does this all the time and I should check my account, because Planet Fitness change the amounts and keep deducting monies. So now it is costing me money to reverse debit orders

Be warned!

Erika Kruger