NK
NJABULO K

1 reviews | Active since Jul 2015

22 Jul 2015, 13:35

cancellation

i am an unhappy client i joined the gym on the 26 May 2015 at Carlton centre i was told by Mike that the gym will start operating on the 1 July 2015 and also the sign contract does state that the gym will start on the 1 july 2015 till July 2015 and i paid R100 deposit on the 26 May 2015 knowing that the gym will be open on the 01 July 2015 . First week of July i called them to found out if i can start gyming that i was told that the gym will start on the 03 August 2015 due to construction i was very unhappy because i had goal to reach before October and furthermore no communicated with us about the delay.on the 20 July i went to their to tell complain about the service they giving us and we then told again that the gym will start in October and i told Mike that i want my member ship gym with no penalty fee BECAUSE am not happy with a service am getting and i cant wait for October i was to that i have to call head office to cancel and i have to pay the penalty fee i told mike that i wont pay anything because it not my fault. i called head office the service was VERY BAD THABO,lungi the SUPERVISORS.

0
Replies (1)
Planet Fitness
Planet Fitness's reply23 Jul 2015, 11:46
Official
Hello kubekanj1988,

We thank you for contacting us with regards to your query.

We have sent out communication as to the delay in opening due to construction delays.

Our records indicate that our customer department has responded to this matter and advised you of the options available to you.

Should you require further assistance kindly contact our customer care line.

Yours In Fitness