KM
KGOMOTSO M
1 reviews | Active since Jul 2014
19 Mar 2015, 13:11
CANCELLATION
I AM SICK AND TIRED FO THIS PATHETIC GOOD FOR NOTHING GYM. I DO NOT OWE YOU F*** ALL. I CANCELLED MY MEMBERSHIP WITH YOU ON THE 29 DECEMBER 2014. AND YOUR COMPANY STILL CONTIBUED TO DEBIT MY ACCOUNT WITHOUT MY AUTHORIZATION. AFTER I DID AN ONLINE CANCELLATION I RECEIVED A CONFIRMATION EMAIL AFTER 15 DAYS TO SAY IT HAS BEEN CANCELLED. STOP CALLING ME AND TO SAY I OWE R2000. I WILL GET MY LAWYER INVOLVED SHOULD THESE CALLS CONTINUE OR SHOULD THIS MONEY I DO NOT KNOW OF BE REVERSED. AND BY THE WAY WHERE THE F*** DO YOU GET THAT I HAVE TO PAY A CANCELLATION FEE OF R1050 WHEN I PAID A JOINING FEE OF R1000. SEEMS LIKE YOU OWE ME!!! CLEAR MY NAME IMMEDIATELY OR THE NEXT PERSON YOU WILL BE TALKING IS MY LAWYER.
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Planet Fitness's replyOfficial
20 Mar 2015, 09:12Hello KGLENYORA,
We thank you for contacting us with regards to your query.
Your membership is a 12 month membership and it is still in term. To terminate a membership that is still in term an early termination fee is due and payable. Should the fee not be paid the membership will continue as per the agreement.
For further assistance or clarity kindly contact our customer care line.
Yours in Fitness
We thank you for contacting us with regards to your query.
Your membership is a 12 month membership and it is still in term. To terminate a membership that is still in term an early termination fee is due and payable. Should the fee not be paid the membership will continue as per the agreement.
For further assistance or clarity kindly contact our customer care line.
Yours in Fitness
Planet Fitness's reply20 Mar 2015, 09:12
Official
Hello KGLENYORA,
We thank you for contacting us with regards to your query.
Your membership is a 12 month membership and it is still in term. To terminate a membership that is still in term an early termination fee is due and payable. Should the fee not be paid the membership will continue as per the agreement.
For further assistance or clarity kindly contact our customer care line.
Yours in Fitness
We thank you for contacting us with regards to your query.
Your membership is a 12 month membership and it is still in term. To terminate a membership that is still in term an early termination fee is due and payable. Should the fee not be paid the membership will continue as per the agreement.
For further assistance or clarity kindly contact our customer care line.
Yours in Fitness