Cancelation of my membership

Dear [Planet Fitness Manager/Customer Service Team] and anyone considering joing Planet Fitness.

I hope this message finds you well. I am writing to formally request the immediate cancellation of my gym membership with Planet Fitness. I trust this message reaches someone who can address my concerns swiftly, as I have already spoken with multiple consultants who have been unable to provide a satisfactory resolution.

I joined Planet Fitness at the beginning of 2024, and at the time of sign-up at your Middelburg, Mp branch, I specifically asked the salesperson about the cancellation process. I was assured that I could cancel my membership with just one month's notice. However, I was never informed that I would be required to pay a R3000 cancellation fee.

Since joining, I have not used the gym even once. I have not collected my membership card/tag, nor have I utilized any of the gym’s facilities or equipment. Due to my personal circumstances, including the loss of my job shortly after joining, I have been unable to attend the gym at all. Despite this, I have continued to make monthly payments in good faith.

I am currently facing significant financial hardship and simply cannot afford to pay the R3000 cancellation fee. I have already explained my situation to several consultants, but no consideration has been given to my circumstances. While I understand that there are terms and conditions in place, I believe it is unfair to charge me such a high fee, especially when I have not used the service even once. Furthermore, the information I received at the time of sign-up was not clear and complete.

I am respectfully requesting that Planet Fitness waive the cancellation fee, given my extenuating circumstances. I would also like to request the immediate cancellation of my membership so that I am no longer bound by the terms of this contract.

Additionally, while I have secured a new job, I am still facing financial difficulties. They have provided me with a document that requires me to state that I am unemployed, which no longer reflects my situation. However, my financial situation remains tight, and I still cannot afford to pay for a service I haven’t used.

I would greatly appreciate a prompt response and a positive resolution to this matter, as I am struggling financially and need to resolve this issue as soon as possible. I look forward to your swift and favorable response.

Sincerely,