TT
Tobani T

1 reviews | Active since May 2019

30 Dec 2023, 09:54

Cancelation of membership, ***

Cancellation of membership on 20 September 2023, the ref number:PF***. still Planet Fitness is debit my account. This company is terrible to say the most is *****ing my money for services not rendered and I want my money back.

0
Replies (7)
Planet Fitness
Planet Fitness's reply30 Dec 2023, 10:05
Official
Hi, Tobani
Thank you for reaching out.  We've escalated aticket onyour behalf.  
Our senior consulant will contact you as soon as possible.
Best regards.
TT
Tobani T's update30 Dec 2023, 10:12
Reviewer Update
PLANETFIT PF_***31201, this deduction is happening onto my account as the father to Ntsika. Will not provide further details as I don't want my details to be shared on line.
You have the reference number, you can act on those details provided
TT
Tobani T's update30 Dec 2023, 10:14
Reviewer Update
Furthermore this is rather concerning and you can see the reference and cancellation date, dated 20 September 2023.

TT
Tobani T's update30 Dec 2023, 10:28
Reviewer Update
communication:

image.png 42.62 KB
Planet Fitness
Planet Fitness's reply02 Jan 2024, 08:16
Official
 Hi, Tobani, 
 Thank you for reaching out. Our senior consultant will contact you as soon as possible.
Best regards. 
TT
Tobani T's update02 Jan 2024, 11:47
Reviewer Update
When mentioning it was in areas, furnish the details thereof. When membership was in arrears why did you not mention it was in arrears when it was canceled. Where is the information or communication to say the membership was in arrears. Share all the details, Is the membership canceled (yes/no)
TT
Tobani T's update02 Jan 2024, 11:48
Reviewer Update
Contact me, as promised.