Cancelation of Contract

My husband has been trying to cancel his contract for 2 months now and they just keep sending emails back it is in progress but still they deduct the membership fee for October and November. He went to the bank and reversed the payments. From: <br> Date: 01 October 2015 at 15:39:17 SAST<br> To: <br> Subject: Update from Planet Fitness - cancellation request in progress<br> Dear Member,<br> <br> This is an automated response to confirm that your cancellation request has been logged & is in progress.<br> Your reference number is : PF***<br> <br> Yours in Fitness<br> Planet Fitness<br> <br> Please do not reply to this message as it was sent from an unattended mailbox. <br> Call Centre Tel: ***<br> <br> Shermerneese Pillay <br> Call centre Agent 25<br> <br> Tel: ***<br> - And now they sent an email saying he first needs to pay the outstanding money. <br> From: <br> Date: 10 November 2015 at 13:27:50 SAST<br> To: <br> Subject: Please select...<br> Good day Dean<br> Hope this email finds you well. Please note that your account is still within term therefore settlement fee has been calculated and amounts to R460.50 amount valid for 24 hours. <br>