Cancel my membership

To whom it may concern

I called in the beginning of February 2025 to cancel my membership with Planet fitness. Reasons for cancellation was that I am moving to a different town and I would like to shop around for a gym when I get there.

I was advised that I should not cancel the membership and I should transfer it and I would still receive the same benefits.I was also told to visit both the clubs and see which would be good or is the nearest to where I would be living.

I called again when I got here to transfer to the gym which I considered close to where I reside. That process took a while but I was patient.After transfer I was suddenly told to pay R200 and please do note I was never told about this amount all of the other times.I paid the amount and went to the gym.

The gym has no air-cones working and the parking situation is a mess. To add on that I was never advised that this would be a downgrade since I am only fami**** with Planet-fitness blue so there is absolutely no way I am going to be paying for that gym cause that’s definitely not what I signed up for.

I called in today to have the membership cancelled by the end of the month and I am being told I have to cancel it by the end of April for which I don’t agree to because my expectations were not managed. I should have been told that the blue and the just gym is not the same thing.

There is no steam room or any of the extra facilities offered by the blue clubs and that is what I was paying for as a member for the past 2 years.

I have always been a happy client at the blue gym because it catered for everything I required and the current two clubs in Rustenburg are not up to that standard.

So all I ask for is to have my membership cancelled on 31 March 2025.