LB
Leandri B

1 reviews | Active since Nov 2015

02 Nov 2015, 10:45

Cancel Contract Request

Planet Fitness is Ruimsig/Roodepoort closed the baby care facilities without even an email notification. Nonetheless. I only joined up with PF because there was a facility for them to look after my 2 year old. When they closed down the baby care facilities i wanted to cancel my contract. I was then told i need to pay a cancellation fee of R1400 odd. I dont understand that i have to suffer cause PF closed down their baby care facilities as this was their selling point to me. They closed it due to no demand but everytime I had my little girl there there were other kids also. How can there not be demand. I then spoke to Thabo @ head office. I have never experienced such rudeness towards a client. Very unprofessional. <br> I would advise people not to join up with PF as they are not keeping to their promises.... I have sent an email complaining but had no response as yet.

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Replies (1)
Planet Fitness
Planet Fitness's reply03 Nov 2015, 10:36
Official
Hello LeandriB87,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness