call me after 5 minutes becomes 5days

i spoke to consultant to change my banking details, and to call after after 5 minutes to get the updated banking details. the consultant never called back, it has been more than 5 days and now they are debiting from the wrong account. so i will cancel my membership and let people know how *********** planet fitness is and how they don't treat customers fairly. i will move to a better gym. i called planet fitness again to try and lay a complaint and i still haven't gotten a response.