CAll Centre ignores requests

i originally emailed regarding the fact that i need my account frozen from June for 6 months.<br> After receiving no feedback for weeks after being told it was logged,i eventually found the number and called.<br> i was then told that my account had been put on from JANUARY and not JUNE as i requested.<br> I then asked that it be rectified so it is only from June <br> I went to gym 2 nights ago where i was told that my account is frozen <br> <br> please explain to me how after a 20 minute conversation my issue was still not resolved.<br> <br> I want confirmation that my account will be unfrozen and put on to be frozen from 1 June 2015 for 6 months.<br> <br> I also want confirmation that i will not be charged the R150 freezing fee per month,for the months that i did NOT request to be frozen <br> <br> i need this is email format so i have proof as this is absolutely appalling and ridiculous !!