Buddy Tag Issue - A constant pain ....

Dear Planet Fitness Customer Support,

I hope this email finds you well.

I have always had a positive experience with Planet Fitness, but unfortunately, I am now facing an ongoing issue that remains unresolved despite multiple attempts to seek assistance.

In 2023, I signed a contract that included a buddy tag, which was provided to me at the time. However, recently, I have been encountering repeated issues when attempting to tag in with a buddy. Each time this happens, a ticket is logged, yet no resolution is provided.

When I inquired about this issue, I was informed that my account is not linked to have a buddy tag, which contradicts the terms of my contract. I was advised to speak to the club, but despite doing so multiple times, they continue to log tickets without any resolution. Neither the club nor the operator has effectively addressed the problem.

Most recently, after escalating the issue again, I was given a reference number (PFQ-340801)—but once again, no further action has been taken, leaving me without a solution to an ongoing and frustrating problem.

I kindly request urgent intervention to resolve this matter promptly. Please provide a clear explanation of why my buddy tag is not functioning as expected and a concrete resolution to ensure I can utilize the service I signed up for.

I look forward to your prompt response and a satisfactory resolution to this matter.

Sincerely,

Taryn