Bs ****ing service - zero accountability

About 3 months ago I signed up at planet fitness in Claremont. When signing up the sales consultant checked my ID number and advised I have vitality making me eligible for 75% off my monthly payment for the gym. There was R0 activation fee as there was some promotion at the time. Fast forward to November month and my membership has been blocked or cancelled and I no longer have access to my gym. Upon enquiring I discovered that my vitality has been cancelled by discovery. I then proceeded to take out a life insurance policy and vitality premium. This after being told that my vitality just needs to be re-linked to my gym membership and problem solved. However now, discovery is refusing to provide planet fitness with the instruction they need to wave the arrears on my membership as well as the now impending activation fee for linking the vitality to my membership. I refuse to pay the arrears or the activation fee because when I signed up there was no activation fee and none of this is my fault to begin with. This is a result of bs service and no communication and no I’m being treated like some free loader who’s asking for favours or a hand out?!