1 reviews | Active since Mar 2015
Broken equipment/contract ended but still deduct
It was in June, when i put in a complaint about the gym equipment that is always broken. Whenever i have gone to gym, up to five treadmills are broken at a time and the sauna was broken for almost 3 months and a lot of the equipment at the gym are old and broken, they keep fixing the old equipment only for it to break again. I have told them that i will still gym at planet fitness for 3 more months, and if the gym does not improve Im going to stop my contract and stop paying. i have sent an email to the head office and they only came back to me two months later. They promised to renew the gym, but still to this day its not been renewed. When i went to planet fitness after the 3 months have passed and contacted the head office from the gym and told them my reasons why i don't want to gym at planet fitness anymore and why i stopped paying, and the lady from the head office took my statement, and told me that the manager is going to contact me. And i still haven't been contacted by the head office since then. My contract has ended and still they are deducting money from my account, at the end of the month and middle of the month as soon as i have money in my bank account. Please help
We thank you for contacting us with regards to your query.
Your membership has been terminated as per your request, but because of non-payment your membership is in arrears. The arrears on the account have led to you being debited with arrears debit order.
Should you require clarity or further assistance kindly contact our customer care line.
Yours In Fitness
We thank you for contacting us with regards to your query.
Your membership has been terminated as per your request, but because of non-payment your membership is in arrears. The arrears on the account have led to you being debited with arrears debit order.
Should you require clarity or further assistance kindly contact our customer care line.
Yours In Fitness
