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masindi M

1 reviews | Active since Aug 2020

07 Oct 2025, 14:25

Bridge of agreement

I went in the morning for a quotation at Planet Fitness Just Gym in Vanderbijlpark at SE8, I spoke to Lebo who then called his manager Shaz who then told me there’s a special for Tuesday which will be R299 for the first 2 months then R449 for the rest of the months for 12 months of which I was happy however Lebo gave me a tablet and asked me to sign and I did sign twice then paid for the tag and when home. I then asked where is the contract so I can go through it to my surprise what I was signing was the contract and it says 24 months and the amount is then R449 which was not what was agreed on and I did text Lebo about this misunderstanding and that I want to cancel but he keeps on saying he wants to talk to his manager but so far I’ve not been helped and I have no idea whether my membership is cancelled or not . I even told them I don’t mind losing the R150 tag price but I want the membership cancelled cause they bridged the contract by lying to me and changing what we agreed on.

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Replies (1)
Planet Fitness
Planet Fitness's reply17 Oct 2025, 12:34
Official
Hi Masindi,

Thank you for reaching out and sharing your experience. We’re very sorry to hear about the confusion and frustration regarding your membership agreement and cancellation request. This is not the experience we want for our members.
We’ve escalated your case to our management team for investigation and will be in touch soon to assist and ensure this matter is resolved fairly.

Regards, 
The Planet Fitness Team. 💙