EP
Estelle P
1 reviews | Active since Mar 2015
17 Mar 2015, 12:43
Breach of Contract - Unauthorized debit Order
As stated in their gym contract, if you change your mind after signing a gym contract with them, you have a 5 day initial termination period where, they state, on writing a cancellation letter your contract will be automatically terminated and all joining fees will be refunded.<br> <br> After phoning and e-mailing without a response for 4 days, they finally sent me a termination confirmation e-mail. Yet at the end of February not one, BUT TWO, debit orders went off from my account. I have also not been reimbursed for the R400.00 joining fee (R300 joing and R100 tag), which according to their contract T&
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Replies (1)Planet Fitness's replyOfficial
18 Mar 2015, 08:00Hello EIPOHL,
We thank you for contacting us with regards to your query.
Our records indicate you have been refunded as per your 5 day cooling off period cancellation.
We have no record of debit orders going off your account and your membership has been cancelled.
Yours In Fitness
We thank you for contacting us with regards to your query.
Our records indicate you have been refunded as per your 5 day cooling off period cancellation.
We have no record of debit orders going off your account and your membership has been cancelled.
Yours In Fitness
Planet Fitness's reply18 Mar 2015, 08:00
Official
Hello EIPOHL,
We thank you for contacting us with regards to your query.
Our records indicate you have been refunded as per your 5 day cooling off period cancellation.
We have no record of debit orders going off your account and your membership has been cancelled.
Yours In Fitness
We thank you for contacting us with regards to your query.
Our records indicate you have been refunded as per your 5 day cooling off period cancellation.
We have no record of debit orders going off your account and your membership has been cancelled.
Yours In Fitness
