EP
Estelle P

1 reviews | Active since Mar 2015

17 Mar 2015, 12:43

Breach of Contract - Unauthorized debit Order

As stated in their gym contract, if you change your mind after signing a gym contract with them, you have a 5 day initial termination period where, they state, on writing a cancellation letter your contract will be automatically terminated and all joining fees will be refunded.<br> <br> After phoning and e-mailing without a response for 4 days, they finally sent me a termination confirmation e-mail. Yet at the end of February not one, BUT TWO, debit orders went off from my account. I have also not been reimbursed for the R400.00 joining fee (R300 joing and R100 tag), which according to their contract T&amp

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Replies (1)
Planet Fitness
Planet Fitness's reply18 Mar 2015, 08:00
Official
Hello EIPOHL,

We thank you for contacting us with regards to your query.

Our records indicate you have been refunded as per your 5 day cooling off period cancellation.

We have no record of debit orders going off your account and your membership has been cancelled.

Yours In Fitness