Breach of Contract - Poor Client Service

<p>I am absolutely appalled at the service that I have received from Planet Fitness.</p> <p>I joined in February and after being sold an Edgars contract, I was told that I am unable to join with my Thank U card rather I require an Edgars account. I then completed the application using my Discovery details and payed the R1750 joining fee.<br />I enquired two weeks ago why I was not earning my Discovery points only to be told that I am not on a Discovery contract, rather I am on an Edgars contract. I spoke with a Sales consultant at the Craighall gym who advised me that it was easier to just change the contract to Discovery however I would have to prove that I paid the fee.<br />When I joined in Feb, the admin in the Finance team came to the Sales consultants desk and confirmed that all my documents including receipt, copy of discovery card and application form were in order. Apparently none of these were loaded into the system - this is my first point of frustration - where are my documents? My personal information could be anywhere and no one will assist in answering this question?<br />The sales consultant suggested I speak to Irene in finance. I am still waiting for Irene to call me back.<br />I called the call centre - this was absolutely no help what so ever. The consultant had no idea how to help me and told me that I would have to pay R3000 to cancel my contract and then reapply using my discovery credentials. How is that possible? <br />I then went back to Craighall where I spoke with the Sales Manager Matthew who promised to assist me. 3 emails later and I still have not heard back from him.</p> <p>I do not pay this account so I was unaware of how much you were charging my mother monthly until I queried my Discovery points.</p> <p>Have someone call me to resolve this immediately.</p>