Breach of Contract and Poor Customer service from Planet Fitness

I am extremely disappointed with Planet Fitness and how they have handled my account. The company has breached the terms of my contract by overcharging me on my monthly fees and changing my membership to a higher premium level without my consent. This is completely unacceptable and *********.

For almost two weeks, I have been trying to get this issue resolved through both customer service and head office, but the experience has been frustrating and unproductive. Despite multiple emails and follow-ups, no one has taken accountability or provided a solution. The communication has been poor, and I’ve received little to no assistance in correcting the mistake that was caused by Planet Fitness in the first place.

As a paying member, I expect transparency, integrity, and prompt service — none of which I have received. It’s disappointing to see a company of this size handle a clear billing and contractual issue with such indifference.

Until Planet Fitness corrects this error and honors the terms of my contract, I cannot recommend their services to anyone.