Borderline *******

<p>I canceled my contract and my ex wifes (in which case PF are required to phone her and arrange for her new account/new payment options). A year later after having done this - i am still being charged for her account on a monthly basis. When phoning to query (after being reassured i have everything cancelled), this year as naturally im fed up with the amount coming off - i was told that no-one has contacted her, and that she needs to contact them to cancel. This is riduculous - so effectively i cannot close the account (or the payment option) until she has contacted them? So it will continue in perpetuity?</p> <p> </p> <p>Im very upset by this as this was requested a year ago, and no-one has contacted her from PF to let her know that she needs to make alternate payment arrangements/account is to be closed. Terrible service - and i still cannot get it resolved!</p>