wP
wayne P
1 reviews | Active since Dec 2025
12 Feb 2026, 11:58
blatant dishonesty
I logged my complaint on about 17 November. Still not resolved . I have logged several follow-up complaints . They haven't even contacted me directly , on either cell or email. I will going forward , dissuade any friends ; work colleagues or family , from joining Planet Fitness. Their customer service has been shocking. Cant wait to see out the remainer of the 24 months
On 9 Feb 2026 at 15:48 , they rep**** publicly that they had rep**** to me privately. THAT IS A BLATANT LIE . On my Membership Agreement , I gave them my email address as : *** - no email has come to that email either to my INBOX or JUNK mail.
Come on PF , do the right thing and honour my wife's contract
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wayne P's updateReviewer Update
14 Feb 2026, 17:53Background :
During July 2025 , my wife ; daughter & I signed up with Planet Fitness. After rejecting the Sanlam offer , we decided to opt for the 20% SAPS discount. The Sales consultant ( Sanele ) make copies of my wife's & I : SAPS Appointment Certificates ; ID and Polmed medical cards. ( Both my wife & I are current serving SAPS members ) . We were informed by Sanele ( Sales rep from Planet Fitness Midlands Liberty Mall ) that everything was fine .
We started attending gym .
At the end of about October 2025 , we noted double deductions , and on further enquiries were shocked to learn that our applications were missing ( That Planet Fitness had lost them . Sanele couldn’t explain where they were lost ) and that we needed to come in to redo these.
My wife and I then on the 13 November 2025 , went in and redid these applications , as PF had lost our applications from July 2025.
So we had already app**** in July , under the SAPS 20% discount.
Once again the Sales Consultant made copies of our SAPS Appointment certificates etc , as we were applying under the SAPS 20 % discount .
On the 25th November , I contacted the Sales Consultant , to confirm if the contracts were now in order , to which he rep**** no. I then contacted Planet Fitness Head Office , who confirmed that the SAPS Deal had ceased to exist on 14 November. However , as I had signed my on the 13th November , they would honour my contract.
Surprise Surprise , they would not honour my wife's contract , even though we completed our contract applications on the same date & time , together with the Sales Consultant.
I then tried to address this issue by arranging a face-to-face meeting with the Planet Fitness Liberty Mall Store manager ( a white gentleman ) and a white lady ( who was in my understanding the supervisor of the Sales Consultant , i.e Sanele ) .
The outcome of this meeting was that the white lady would contact their area/ regional manager and give me feedback . From 25th November until todate ( almost 3 months ) here has been absolutely no feedback from either the white male manager or white lady , regarding my issue..
Our solution is simple : Honour the contract that was signed for in July 2025 and then redone on the 13th November.
My name is Wayne Prinsloo.
My wife is Anthea Prinsloo ( DOB 1970.03.03 ) . Her particulars are recorded on your system.
wP
wayne P's update14 Feb 2026, 17:53
Reviewer Update
Background :
During July 2025 , my wife ; daughter & I signed up with Planet Fitness. After rejecting the Sanlam offer , we decided to opt for the 20% SAPS discount. The Sales consultant ( Sanele ) make copies of my wife's & I : SAPS Appointment Certificates ; ID and Polmed medical cards. ( Both my wife & I are current serving SAPS members ) . We were informed by Sanele ( Sales rep from Planet Fitness Midlands Liberty Mall ) that everything was fine .
We started attending gym .
At the end of about October 2025 , we noted double deductions , and on further enquiries were shocked to learn that our applications were missing ( That Planet Fitness had lost them . Sanele couldn’t explain where they were lost ) and that we needed to come in to redo these.
My wife and I then on the 13 November 2025 , went in and redid these applications , as PF had lost our applications from July 2025.
So we had already app**** in July , under the SAPS 20% discount.
Once again the Sales Consultant made copies of our SAPS Appointment certificates etc , as we were applying under the SAPS 20 % discount .
On the 25th November , I contacted the Sales Consultant , to confirm if the contracts were now in order , to which he rep**** no. I then contacted Planet Fitness Head Office , who confirmed that the SAPS Deal had ceased to exist on 14 November. However , as I had signed my on the 13th November , they would honour my contract.
Surprise Surprise , they would not honour my wife's contract , even though we completed our contract applications on the same date & time , together with the Sales Consultant.
I then tried to address this issue by arranging a face-to-face meeting with the Planet Fitness Liberty Mall Store manager ( a white gentleman ) and a white lady ( who was in my understanding the supervisor of the Sales Consultant , i.e Sanele ) .
The outcome of this meeting was that the white lady would contact their area/ regional manager and give me feedback . From 25th November until todate ( almost 3 months ) here has been absolutely no feedback from either the white male manager or white lady , regarding my issue..
Our solution is simple : Honour the contract that was signed for in July 2025 and then redone on the 13th November.
My name is Wayne Prinsloo.
My wife is Anthea Prinsloo ( DOB 1970.03.03 ) . Her particulars are recorded on your system.
Planet Fitness's replyOfficial
17 Feb 2026, 17:52Thank you for your detailed feedback.
We’ve logged a case with the relevant department, and they will be in touch with you soon to assist.
Planet Fitness's reply17 Feb 2026, 17:52
Official
Thank you for your detailed feedback.
We’ve logged a case with the relevant department, and they will be in touch with you soon to assist.