Blatant corporate ***** and rude staff

I have been trying to freeze my accounts from early March, staff have been rude and unhelpful. They **** to me as well, saying that accounts will be automatically frozen for the lockdown period and I am unable to freeze it any other way because Sanlam Reality does not allow it. I called Sanlam Reality and they said that this is not the case and they never ever issued an instruction to Planet Fitness to disallow its members to freeze their gym accounts. Upon calling them back, they told me Sanlam Reality is lying. I instructed the agent to please send me the instruction from Sanlam Reality as evidence of this but till today I have received nothing. Major red flags at Planet Fitness, they need to be called out for it!!!

I normally meet my visit goals to qualify for the maximum discount through Sanlam Reality however the Covid-19 pandemic has prevented me from doing so. I should not be prejudiced for something I have no control over. Even though I find it unfair to pay R199 for something I cannot use, however, I am a just and fair person I do understand that Planet Fitness would need to continue as a going concern and will not be able to if all of its members freeze their accounts without compensation. I am therefore willing to pay a maximum of the R199 a month for this period but this is still not an option for them! They are unfair and unjust!!