Billing Issues - Nothing solved.

I'm very unhappy about the fact that you cannot take responsibility for the faults you make on your side. <br> <br> I have logged a complaint previously and yet you didn't do anything about it. I will admit that I missed my levy in July, because when the \package\" was sold to me, the Sales person told me there will be a double debit in July. I thought it would be on the 25th, when you usually deduct my installment, instead you tried to put the payment through on the 1st and it bounced. <br> Other companies would then debit the money on the 25th, but you never did, instead you've handed me over - I've made the payment to SAYA. My contract came to an end in November 2015, which means that I wasn't supposed to be debited at all. In December you deducted another R394.00 apparently for July, although my debit order went through, and when I proved that the debit order was successful, then you said it was for November (why debit in December then). I EXPECT MY REFUND ASAP as I'm a student and yes, I need my money back!<br> <br> I WOULD LIKE TO COMPLIMENT ANNELIZE FOR HER ASSISTANCE. She actually tried, you just blame the customer. <br> <br> Please contact me via email, I want everything in writing.<br> <br> Thank you.<br> "