Billing Discrepancies Despite Confirmation of Credit

I am writing to formally address the ongoing issues I have encountered regarding my membership billing, despite numerous complaints filed on Hello Peter and multiple emails sent directly to Planet Fitness.

After months of back-and-forth communication and even conducting my own investigation on your behalf (Doing a recon), my membership was eventually credited. During a phone call with a representative, I received email confirmation that I would not be held liable for any fees during the months of August, September, and October 2024. The reference number for this confirmation is PFQ-191950.

However, despite this agreement, I have noticed that the below amounts were still debited from my account for the following dates:

PF GYMFEE *** N: R249.00 – 15.08.2024 PF GYMFEE *** N: R249.00 – 14.09.2024 PF GYMFEE *** N: R249.00 – 15.10.2024 PF GYMFEE *** N: R799.00 – 15.11.2024 (Correct) PF GYMFEE *** N: R799.00 – 14.12.2024 (Correct) PF GYMFEE *** N: R799.00 – 14.12.2024 (Incorrect, as my contract included levies as part of my monthly contributions when we signed our contract at Castle Gate) PF GYMFEE *** N: R799.00 – 15.12.2025 (Incorrect, as my debit orders are set for the 1st of every month)

It is clear from the ongoing issues with billing that Planet Fitness has not honored its commitments, and I find it necessary to express my frustration with the lack of resolution thus far. The negative feedback from others on Hello Peter, especially regarding contracts and financial matters, speaks volumes about the recurring issues with your service.

Given the circumstances, I am prepared to seek legal assistance in addressing the numerous financial discrepancies and potential financial losses incurred due to these billing errors. I believe that pursuing legal action could help resolve my situation and also assist others affected members in bringing an end to these contractual issues.

I kindly request your immediate attention to this matter and look forward to a prompt resolution, including the refund of the incorrect charges and confirmation of the cancellation of any further debits outside of the agreed terms.

Thank you for your attention to this issue.