1 reviews | Active since Apr 2014
Billing Complaint
I had Gym Subscription with Planet Fitness.I couldn't afford to pay them on time as I left my call centre job for a learnership opportunity.I advised them of such but they were not interested of terminating my contract before the 36 months period ended,which was denied. I was then handed over to Saya Recoveries, I've been making payments to them but haven't been receiving my statement until on Friday,the 19th of June,when I realised that I have been billed up to the month June whereas my subscription ended month of February,before that I last received a statement last yr,I then called Planet Fitness Call Centre and I was advised that the contract is auto renewed as per my contract. That's unaccaptable because:1.I was blocked from attending Gym until I could catch up in terms of payments, which never seemed to happen because I couldn't afford to settle and also because there's interest being charged monthly.2.It's ********* for Planet Fitness to apply the auto renewal to someone who's not even being able to to pay their gym subscription and especially because when are not allowed to Gym anyway.I'm requesting that I dont fro Mar,Apr,May and June and I'll pay off my debt with Saya.
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Yours in Fitness
We Thank you for contacting us ,
One of our member respondents will be in contact to assist.
Yours in Fitness
