MA
MADELEINE A
1 reviews | Active since Nov 2018
20 Aug 2024, 19:42
Biggest regret of 2024
Joining Planet Fitness is my biggest regret of 2024.
- Head Office keeps deregistering my children for no reason (Branch staff has uploaded their papers 6-7 times already!)
- Aircon in the studio often not working
- Speakers in studio makes such a noise that you walk out with a headache
- I have rocked up for planned classes multiple times when the instructor didnt.
Wish I could get out of this contract
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Replies (2)MA
MADELEINE A's updateReviewer Update
21 Aug 2024, 12:43Please can you address the fact that head office keeps cancelling my children’s membership.
MA
MADELEINE A's update21 Aug 2024, 12:43
Reviewer Update
Please can you address the fact that head office keeps cancelling my children’s membership.
Planet Fitness's replyOfficial
26 Aug 2024, 10:07Hi Madeleine,
Thank you for bringing this to our attention. Our team is working on resolving the issue with the children access. We sincerely apologize for the inconvenience caused.
Thank you for bringing this to our attention. Our team is working on resolving the issue with the children access. We sincerely apologize for the inconvenience caused.
Planet Fitness's reply26 Aug 2024, 10:07
Official
Hi Madeleine,
Thank you for bringing this to our attention. Our team is working on resolving the issue with the children access. We sincerely apologize for the inconvenience caused.
Thank you for bringing this to our attention. Our team is working on resolving the issue with the children access. We sincerely apologize for the inconvenience caused.