PG
Pieter G

1 reviews | Active since Nov 2019

19 Mar 2025, 17:04

Biggest **** in South Africa Planet Fitness just want money don't care about the members!!

Planet Fitness I was on a month-to-month basis with Planet Fitness. It works like this: You pay before you can even enter the gym, so you pay with a card or EFT at the gate. Then you can use the gym. I did this for many months, and I told the Planet Fitness sales team at Lintons Corner I am moving to Langebaan, Western Cape. their is no Planet Fitness within 134km so I will not be using the month to month any more as of the 1 st of Jan 2025. I was told I don't have to do anything, you don't pay, you don't gym. But now in March I am being called left right and centre to pay aR1000 i am in arears of what I don't pay I don't Gym I don't Gym I don't pay month to month basis now this Planet fitness company just want to ruin my credit score by probably blacklisting me. This is so ridiculous, a woman called me from *** demanding I pay. I said I won't, so eventually she just dropped the phone on me WOW professional again shows you the incompetence. So i now would like every person in South Africa who have been taken for a ride by this company Planet Fitness to come on board and lets sue the hell out of them for ruining good members that were paying but had to leave will reach out soon with info for litigation

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Replies (1)
Planet Fitness
Planet Fitness's reply20 Mar 2025, 11:08
Official
Good day Pieter, 
 
Thank you for reaching out and sharing your concerns. 
We sincerely apologize for the confusion and the experience you've had. 

For month-to-month memberships, the monthly fee is due for each period, regardless of gym usage, unless the membership is formally canceled. 
We understand your frustration, and we take your feedback seriously. 

Best regards, 
Planet Fitness Team.