Being ****** Monthly

<p>I was told I could pause my gym membership for the 2 months I would be overseas and that it would cost R125 (firstly they did not say per month) then I submitted all the ridiculous paperwork they required of me. While I was overseas my account was still debited, so I had to reverse it over and over again. </p> <p> </p> <p>When I got back I called and it turns out they never processed my query despite the fact that I had called twice to confirm they had all the information they needed from me and it was sorted out. </p> <p> </p> <p>Finally managed to come to an agreement that I would only pay for the one month freezing fee this month as well as October's fees so that I could gym in October and that they would stop charging me for the last 2 months since its their mistake. But once again this morning my account was debited with over R800. </p> <p> </p> <p>I am so sick of dealing with a company that does not care about its customers. This gym has given me issues from the first day I joined when they couldnt even get the debit date right and I had to go back 3 times to sign and sort out the paperwork. </p> <p> </p> <p>I am disgusted that a company is allowed to treat its customers like this and get away with it. And I am annoyed and angry. They didnt even offer to wave the freezing fees due to the inconvenience that they have caused me. Instead I had a snarky woman on the line with me telling me she has come up with solutions for me and I need to choose one - when clearly that was a lie and nothing has been fixed. </p> <p> </p> <p>Being held hostage by this company is ridiculous. Nobody should join this gym. It gives you more headaches and frustrations than its ever going to be worth. </p>