KvG
Kerri-Anne van Gaalen

1 reviews | Active since Nov 2023

01 Feb 2024, 07:47

Bedfordview Planet Fitness branch in disrepair

Planet Fitness Bedfordview branch. As a loyal supporting customer of Planet Fitness for the past 10 years now, I have seen and experienced various branches of Planet fitness across the country and experienced their service. Nothing has shocked me more than the unfriendliness and unenthusiastic staff of the Bedfordview branch. After attending the branch for over a month now, the equipment is often left dirty, and the floors have not seen a good wash during the time I was there. I understand there is a serious water leak problem in the facility, but no real effort has been made to manage the problem or keep the facility clean despite this.

As this is a Mega branch and is meant to set the standard for the smaller Plant Fitness branches. I think some serious supervision needs to be done on the quality of the qym.

However, I want to emphasise that not all branches have this issue. I have been to some gyms where the service and the facilities were first-class. A special shout out to the Hazelwood Planet Fitness branch, which always delivers 5-star service and classes. Maybe Bedfordview can learn a few tricks of the trade from Hazelwood.

0
Replies (1)
Planet Fitness
Planet Fitness's reply01 Feb 2024, 13:49
Official
Hi, Kerri.Anne
Thank  you for reaching out.  Your feedback in valuable to us, and appreciate that you've remained our loyal member. We'll communicate with our Teams regarding the cleanliness of the equipment as well at staff behavior.
Thank you for the great shout-out for the Hazelwood Club, we'll sprinkle some of that goodness into the Bedford branch. 

Thank you for being a part of our Planet.