Bad Services and Attending to Client Complaints

There is a preacher curl at the Planet Fitness and it has been broken for the past 3 months which i have constantly been asking for them to fix it and literally will only take 5 minutes of their time to fix, I have shown the problem to the manager as well as sent through an email to the management team and still there has been no solution, The fact that the management has not responded to the emails or to the personal interaction with the one manager showing the exact problem and being promised that it will be fixed is absolutely ridiculous and shows very poor management skills. Everyone uses the Preacher Curl stand so therefore one would think that's the first thing to fix.I really do Like the Gym but the response time to sorting something out is really taking their name to the gutter. I am only doing this as i find it really bad that the email to management has not been seen. I hope this gets sorted out.