Bad service received by Philani at Planet fitness Libert mall Pietermaritzburg

Quite disappointed to have changed over from virgin active cascades to planet fitness. As lovely as your equipment are your sales team make a lot of empty promises just to get a sale out of you. Philani at the liberty mall branch in Pietermaritzburg, I am very disappointed with your service, I was promised tags for my children that I haven't received in almost 2 months, I was promised 30 days free at your gym which I didn't receive, I was told I'd pay 599 but I see 650 being deducted from my acc, I was promised a bag and bottle etc, and till date I haven't received it. I have left numerous messages for you to call me back but you never respond. I think I'm going to serve my 4 months notice and leave you guys and go back to virgin active. If we can't get out of a gym contract without a four months waiting period then we should be allowed to get out of it because of you guys not keeping upto your end of the contract.