BAD SERVICE / NOT CUSTOMER CENTRIC

Item: Planet Fitness
Rating: 1
Author: Clive M

I just called their Sandton head office as i would like to make payment towards my membership and i did not get any assistance.

I requested to speak to Ms Vinolia Lee whom i communicated with via email in January 2026 about a new membership and i was informed she is unavailable and i was provided her direct number which is : *** by the lady i spoke to and i did call the above cellphone number and the lady that answered informed me that she has no idea who Vinolia Lee is and i have called the CRAZE STORE. WHAT KIND OF SERVICE IS THIS !

Their service is not customer centric and this is disappointing.

Can Ms Vinolia Lee contact me back or reply to my email please.

I am giving you guys 48 hours failing which i will escalate this complaint to the relevant bodies.

Helpful (0)

Replies (1)

Planet Fitness's replyOfficial

06 Mar 2026, 13:12

Hi Clive,

We sincerely apologise for the experience you’ve had and for the frustration caused. This is not the level of service we aim to provide.

We have noted your request and will ensure that Ms Vinolia Lee or a member of our team contacts you directly to assist with your membership and payment query as soon as possible.

We appreciate your patience and will follow up to ensure your matter is resolved promptly.

Thank you,
The Planet Fitness Team.

Planet Fitness's reply06 Mar 2026, 13:12

Official

Hi Clive,

We sincerely apologise for the experience you’ve had and for the frustration caused. This is not the level of service we aim to provide.

We have noted your request and will ensure that Ms Vinolia Lee or a member of our team contacts you directly to assist with your membership and payment query as soon as possible.

We appreciate your patience and will follow up to ensure your matter is resolved promptly.

Thank you,
The Planet Fitness Team.