Bad service, ignoring emails and useless call cent

Complaint regarding service<br> <br> I am very disappointed with how Planet Fitness treats their members.<br> <br> On the 29th January 2016 at 16:37pm I called the Centurion Mega club on *** I spoke to a lady by the name of Lulu prior to purchasing the Groupon 3 month special.<br> <br> I asked her about the different memberships and which 24 month contracts could she offer. I then asked if the 3 month deal was a normal membership and I could come with my son for the 3 months.<br> <br> She rep**** that the deal was a normal membership and I could come with my son but only for the three month period.<br> <br> I subsequently bought two Groupons for my wife and I. I bought these vouchers specifically for the centurion club because my son liked the facility and wanted to try it out.<br> <br> We were still conflicted about joining Planet Fitness but because of him we had decided to join Planet Fitness but prior to making the 24-month commitment we wanted to try it out for the three month. When Lulu confirmed that I will be able to come with him , I purchased the deals. If she had said no I would not have purchased the Groupons. She also advised I must come with his birth certificat