Bad service, *****, Rude

Paid Planet Fitness up front for a full 2 year membership. Went to the gym today only to be told by Tumi that I owe them +/-R450. Firstly Tumi has an attitude problem and made no effort to sort out my account. Secondly how is this possible if I paid everything up front for the next two years. I paid Planet Fitness Rosebank a huge amount of money. This is pathetic and I would actually like you to refund all my money which is in your bank account even though I cannot access your club. Clearly you are incapable of offering a high service standard. I will then rather go to Virgin active, where I never had these problems. You guys are quick to take my money and then not give me access to your gym. *****!!! Most pathetic service from a health club I have ever seen. <br>