Bad service and maintenance

This is long overdue and I think this was now the last straw from a long-standing planet fitness member.

I have been with this gym since I was about 7, only once I started getting to high-school I started taking charge of my membership and the things that have been happening since are just disgraceful.

So let's start with admin. last year I noticed a recurring debit order had been running for about 13 months. This was for a black tag, which I specifically did not choose or authorise. As stated on my contract. PF took 2 months to rectify and pay back the money, also only after I had to threaten them with my attorney. this amount was around R1700. I had to phone them multiple times and it always came back to "It is being discussed by upper management". To my knowledge nothing had to be discussed. my contract literally showed it was not ticked as an option. luckily I got my money back.

Another problem with admin. When I ask you to cancel my contract after 12 months I mean it. I would rather come in and sign-up for my next membership. After I also phone and physically see you to cancel the membership. I want it cancelled and NO recurring debit order to run.

Aircon. I believe it's part of government regulation or something, maybe even health and safety that the air conditioner system in a gym should always be working. I can't remember the last time I felt cold air at my gym. unless of course you use the newly built studios at the back of the gym. like honestly we want cold air and cold water during a workout.

So this is the thing that just pushed me over the edge, and it might seem petty to some, but it is not. My gym is supposed to be a signature gym branch. it is most definitely NOT. Our equipment is super old and broken! I received an sms on friday that the whole of the cardio section would be closed for the weekend due to "brand new state of the art equipment" that would be installed. Today at my gym session I saw 4 new bicycles. NOTHING ELSE, and also no update to let us know it has been pushed to a different deadline etc. The one treadmill that has a out of order sign on it (SINCE MID OF 2019) IS STILLLLL OUT OF ORDER. Yeah most of the cardio equipment KINDA works like it's supposed to, but damn. MAINTENANCE is a thing. ALSO your branch has some serious safety hazards that should actually be reported. Some of the pulley-system machines have lost their plastic covers, exposing the weights going up and down. Today I saw a child watching her mother train. That child could easily have put her hand and have it broken or worse, much, much worse. The equipment is also super old. You're rubber weights are falling/breaking apart due to age and use. like literally the weight itself spins while using (sometimes hurting wrists) or literally have chunks broken off of it.

My club had a fresh coat of paint a few years ago. Though this has not really changed much of the mismanagement and just bad service. I expect better from such a long standing franchise. Also calling my club "signature" should mean something. The area it's located in and the many people you sign that actually never pitch, cause of how terrible this gym and it's equipment is.

I'm actually ashamed that I have not just up and left before. I must admit the only reason I have stayed, is because it is close to home and convenient. That will change if this gym does not fix it's ways by the time my contract expires. I might also be banned or whatever from your clubs, but be sure people will hear what I have to say. I have been a loyal customer for more than a decade. my parents too. in-case most of my family have been. Some of them have left because of these reasons. The rest of us are soon on our way.

Get your ducks in a row.