Bad service and *********** call center employees

I regert taking a contract with Planet fitness , have never received such bad service in my life. I took a contract with Heuweloord however I was incorrectly placed under Hannops as soon as I found out I called to rectify the mistake I was told that the transfer can only be performed after the Heuweloord gym opened . I requested that my debit order date be moved to end of November 2017 since the club had not opened, this was not done as at end of October my account was debited , as soon as the Heuweloord gym opened I went in to do the transfer one of the consultant took my details then after told me that the transfer had been done on the system and head office will call to confirm the information after 2 days, after two days no call from head office then I called call center only to find out that the transfer was not done. The call center agent did the transfer again but until today my transfer has still not been done. The call center is so useless most of the time the agents don't even have answers .