Bad Service and Complaints

I have joined the gym in March/April at he Mega Club in Centurion. The consultant that assisted me did not explained pro parley how the Sanlam reality works. When I joined in that month there was no joining fee for the reality. It been 5 months now and this has gone to the manger backward and forwards they admitted that they were wrong staff was not trained about this reality and how it works. They gave me 2 months for free June/July and said that they will write off the fee and they simply have not sorted out the problem. Instead they embarrassed me saying that my accounts is in arrears when I want to go to the gym. I am tired trying to sort this out, no one is doing anything. My financial adviser that works for sanlam reality has gone to see them and that also did not help. I am not the only client that had this experience I will not recommend anyone to this gym due to the bad service they offer and all the complaints there is about this gym.