lP
laura P

1 reviews | Active since Oct 2012

15 Jun 2015, 17:11

Bad service and attitude

Hi there<br> I was a good member with planet fitness until my contract finished, i had just email from the head office informing me about activities and so on, never from my consultant (sibisiso).<br> I never knew my contract was finished when i get there, they asked me to follow them to the office.<br> They start to gather and speak zulu to not understand but i did, they discus the good rate for them to get more commission from me, i was waiting while Happy was playing in his computer looking like his doing something. I was waiting.<br> When he started to speak, he never told me the new prices or am i qualified for something or ....., just started to negotiate ( how much you want to spend) i said plz tell me witch prices you have to choose from. nothing, i said maybe like last time because i knew only that. He said (no) then i took my staff and go.<br> I wrote a letter to GM of the gym, obviously he refer it to him( happy). He came back to me defending himself with some nonsense answers and then giving me the prices to show his boss that he's doing good but shame.<br> I would like to tell everybody that service in planet fitness fourways is rewind by this elements like happy and sibosiso, shame planet f

0
Replies (1)
Planet Fitness
Planet Fitness's reply18 Jun 2015, 09:35
Official
Hello laura.h2,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness.