BAD SERVICE

It's been two weeks I have been calling planetfitness. I requested to do the online classes because of health reason but to date no one can assist me even the customer service. The problem is that they are failing to rectify their system to send the password to my phone. Each time I called I'm told they are escalating the matter to their IT. What makes matter worse, each consultant that answers my phone I have to relate my story. At the moment I'm risking by attending the gym because of their incompetence. Everyday I call a new reference is given. PF ***, PF*** & PF ***. I will not recommend anyone to them