bad service

Now a year after paying money due to planet fitness and being advised by Saya not to return to gym until further notice. Followed up with the and never got any response. Just later to be informed by another person that I need to pay more than 3k now!!! Now in 2 months being \helped"by 3 people so makes 4 from saya. Who can I speak to as this is not my mistake and was under the impression contract has been canceled. I'm tired of the phoning and mailing Saya and getting answers like \""she is on lunch\"""