bad service

Very Bad Service!!!!!!

my gym membership was expiring at the end of June 2020. I sent in a cancellation request in September after lockdown. i called planet fitness today to check if cancellation is gone through when i called i spoke to Anan on *** she stated that my membership has been extended to January 2021 because of the lockdown period. I then explained to Anan that i am unemployed and cannot afford a gym membership nor can i pay the cancellation fee she said that there is nothing that she can do they will continue to debit my account until January.

You Guys are inconsiderate and you show no remorse for people during this very trying time in everyones lives.

i havent used my gym membership since January and now after my contract expired i am still expected to pay R700 when i am unemployed!!!!! you are evil and greedy planet fitness.