Bad Service

We went to Planet fitness on the 20th April 2023 to join. A salesman by the name of Luu. which I now found out that he was fired. When we first went to see him and there were four of us that got the same story. So we were told by Luu that we would receive 3 months free gym and we could also bring a friend for free, which I am glad I never did, because I then found out that it would be a extra fee. I was also informed that the contract is for a year. Everything was fill out on his Tab so we did not see anything about the contract. I did ask Luu to send me a copy of the contract which I never got, because he could not send it to me because it was incorrect and most contracts have a certain amount of days that you can cancel. So you don't get this contract and if you do it is to late to cancel. He never sent anything as all the information that he gave us was not true. When I went to the gym to see him I was told that he got fired., I wonder why. I did not get three months gym free as I was debited from the first month. When I now phoned to give my notice for the gym now because the year is almost up I was told that I have to pay R3000 to cancel as it is a two year contract. I did call the call centre today spoke to a lady on the phone and asked her a simple question. Do I now have to pay for a sales person that I took my gym contract with that was fired probably for doing this to how many clients. They have quite and interesting theory because the first thing they ask is do you have a copy of your contract. So I said no I had never received it ask the sales person for it and never got it, but even if I did get it now it is to late what we actually signed for. Because we were not given the tab to read anything. So this looks like how Planet Fitness operates that you don't get your contract but only when you want to cancel then you get hit with the two years and the cancellation fee. I then said to the lady that if I have to make arrangements for the R3000 I was told that Planet Fitness does not have a payment plan, they have to hand you over, which puts a black mark against your name so that they can get there cancellation fee from you. I ask the lady so that means that you have to black list me so I can pay you. Which up until now my account with them has been paid every month and now I am going to be black listed because we want to cancel there is now a issue. I don't have any black listings against my name, but now Planet Fitness with there sales people that are doing the incorrect stuff obviously to get there commission, the client now suffers in the end because if you don't pay the R3000 in one amount this is what happens to you. In my opinion Planet Fitness should not be operating as they are just there to rip people off. Because they don't employ the correct staff. I said to the lady so what should I do she she could not answer me. The only answer I got that they would have to hand me over so I can pay this off. Or else just keep paying the R 811 amount for another year. So not quite sure what I should do, because the don't give you much of an option, you either pay the R3000 or get black listed whether you have the money or not. Please can you contact me as I am doing this for all alone all my family members that was **********.