Bad Service

The service in that gym is extremely poor ,my phone was ****** 4 months ago at the Bedford branch ,I informed them that my phone is in the building I am busy tracking it and its showing its in the facility ,but I was informed they need to wait for the Manager coming at 12 for authority to search ,of course the phone was not found as i phoned at 6 in the morning ,i then requested they check footage and i showed them the trails of the person who had the phone and time .

Till date no feedback ,its a story that's been left unattended and nobody cares .

This morning I called in at 6 in the morning ,I informed the gym I forgot my watch in the locker last night ,and I mentioned the locker number ,however the lady told me she cant go check in the locker as its too early and she's the only one at reception ,kept calling ,in the end 1 receptionist answered and was laughing at me during the call ,she then said she's not aware I have called for a missing watch ,and told me to hold ,she then said there was no watch that they found in the locker .

To me this is so unprofessional ,there's no etiquettes ,no Management in plan nor a plan of action ,I expected more from this gym as its a big brand and I am highly disappointed