Bad Service

I joined on 5 Jan 2015, special contract 6 months @ R199 paid once off. I paid with my card there and then but they had issues loading my data on the system, 4 months later I am still not loaded and don't have access to the gym. The sales manager and agent hasn't' been helpful and the manager gives no response to any queries and never phones back. This is a really bad experience and the attitude of the Planet Fitness Lynnwood is really not good.